Susan Henesy

Hello Ryan McGrew !

It’s great to see this feature beginning to take form.

For my scenario, I need to create redirects for pages that DO include /hc .

For example, the “categories” pages have long urls, formatted as:

//{my domain}.com/hc/en-us/categories/{CategoryName-LongNumber}.

I need to be able to set up simple URLs that point to the longer “real” URL. EG:

//{my domain}.com/{CategoryName} —> redirect to —> //{my domain}.com/hc/en-us/categories/{CategoryName-LongNumber}

I can achieve this with my web service as long as I do not use Host Mapping. But, once Host Mapping is set up, none of the redirects will work anymore; Zendesk appears to be suppressing things.

I have signed up for the EAP of the Redirect API, and I believe I read that soon, it will be possible to set up a redirect for any zendesk URL. 

Can this include pages that begin with /hc ? Pretty please ??