Emily Baker-King

My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every client has information for each field. With that being said, sometimes there are sections of the Macros that are left blank, but the email will get sent with the blank information. 

Is there a way to have something check for these blanks and not let the email be sent without filling them out or taking them off?

I am working on creating a conversation bot that will pull articles from my knowledge base to show people answers to their questions. I am having issues finding a way to show the articles in my knowledge base. Is this a feature I am just overlooking or is it something that is available? In my research, I found that we can add an API to pull from, but I am trying to access the knowledge base articles we have in Zendesk. Thank you in advance for the help!