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Ryan FitzGerald

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    Ryan FitzGerald comentou,

    1. Comunidade
    2. Feedback on Support
    3. BCC's

    Our use of BCC would be for agents to keep top management (CEO or CTO) aware of either a specific customer's issue or an emerging trend. We'd like to be able to do this without exposing their email...

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    Ryan FitzGerald comentou,

    1. Comunidade
    2. Feedback on Support
    3. BCC's

    Is there any reason why someone from Zendesk won't chime in on this thread?  The silence seems strangely out of character considering how attentive Zendesk folks are in every other aspect of the se...

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    Ryan FitzGerald comentou,

    1. Comunidade
    2. Feedback on Support
    3. BCC's

    Distressing to see that this thread has had consistent attention for four years.  A wee +1 from me feels pretty inconsequential right now.

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    Ryan FitzGerald comentou,

    1. Comunidade
    2. User Tips & Tricks
    3. Embed Videos in Help Center Articles with Two Easy Steps (using video.js)

    We used the YouTube embed script but were disappointed that we couldn't get a nice thumbnail showing. By inserting _class="youtubeframe" _to the YouTube embed code like so _<iframe class="youtube...