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Opeyemi Alonge

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Atividade mais recente por Opeyemi Alonge
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    Opeyemi Alonge criou uma publicação,

    SurveyPal

    Hello,   I am trying to install Surveypal from the Marketplace, I will like to know if anyone has used it or has a better option of a public survey app to use on to gather customer feedback/satisfa...

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    Opeyemi Alonge comentou,

    Hi Brett, It is not an external user but an already existing agent. The drop-down option does not give access to select an Individual agent. Please find screenshot below as reference   

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    Opeyemi Alonge comentou,

    Hi @Brett   I am having challenges with the action part. I am unable to select a particular user to get the trigger mail, Please find screenshot below   Regards 

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    Opeyemi Alonge comentou,

    Hello Brett Bowser Thank you so much for your reply. I will appreciate your help in setting this up.   Can you please walk me through on setting it up.

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    Opeyemi Alonge comentou,

    Hello Thomas de Silva   Thank you for your response. Kindly find a below the workflow; Agents attend to a ticket and resolve, however, the tickets should not be solved until an admin approves it A...

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    Opeyemi Alonge criou uma publicação,

    Solved Tickets Approval

    Respondida

    Hello, Please I would like to confirm if it's possible for a ticket submitted by an agent as Solved to be subjected to approval by another person probably the account owner or administrator. Like a...