Mark Hinson
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Atividade mais recente por Mark Hinson-
Mark Hinson comentou,
hi Brett, Thanks for the quick response and for confirming this for me. I'd appreciate any 3rd party Zendesk Developers who have done this to contact me or Brett if you know of any. I have one mor...
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Mark Hinson comentou,
Hi Is there an option to or a feature being considered to allow an Article to have multiple paragraphs/text areas, each one associated with a different "Visible To" value; Everyone, Signed-In Users...
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Mark Hinson comentou,
I'd like to add to this, no different from above really We have several SLAs for initial Ticket Response which are measured in minutes, from 15 minutes upwards. The current Hour whole based Condit...
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Mark Hinson comentou,
hi I've created a custom Database based on Support Tickets and created 3 Queries based on that new Dataset. Everything works fine, except no other Explore users can see the Dataset or any of the Q...
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Mark Hinson comentou,
hi everyone, Attachment removal has become v important to us, post GDPR our audits have become more and more stringent. This has led our Compliance Officer to ask for Attachment Removal, now he's...
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Mark Hinson comentou,
Can this Redact security feature or is there a Redact App that can mask credit card numbers entered by Agents?
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Mark Hinson comentou,
I agree with Aswin's point here. We have experienced this issue with the Agent not being able to end the chat and this has caused our Ave Chat Duration to be skewed due to a chat being re-started b...
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Mark Hinson comentou,
Hi, I have a question about how Zendesk Chat can be used without Zendesk Support. Is it possible for a summary of the chat (details of caller, agent, transcript, etc) to be sent via email, maybe t...
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Mark Hinson comentou,
hi Ramin, Thanks for the quick response. I can see the example at https://www.aunworks.jp/, but this still looks quite big, I assume the width can reduced as well. Can you share the Javascript API ...
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Mark Hinson comentou,
I think Steve's suggestion re the Chat Badge size is good, are there any plan to extend the features for the chat badge? The Chat Badge is quite big by default, it would be nice to have several siz...