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Jen Cox

Entrou em 25 de jun. de 2024

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Última atividade em 16 de set. de 2024

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Jen Cox criou uma publicação,

Publicação Q&A - Help center and community

I understand that the ticket statuses that are displayed to end users in Help Center are different than the language that's displayed in the admin console.  This configuration is only confusing to the end user who is looking at tickets for their organization or tickets they are cc'd on.  No one is awaiting their reply.  Please change this language to waiting for requestor to reply.

Publicado 09 de set. de 2024 · Jen Cox

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Jen Cox comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

We really need this too - we want to provide read only access to Product Managers and some Engineering Managers.  We have 1000 useless to us Light Agent seats and no read only access.

Exibir comentário · Editado 06 de set. de 2024 · Jen Cox

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Jen Cox comentou,

ComentárioHow to customize the theme of the help center

Agree with Eric, above.  Please make this a setting in the Guide Admin that for an individual article (or bulk update) you can hide owner and/or date time updated.  I feel like this shouldn't need to live in the theme.

Exibir comentário · Publicado 13 de ago. de 2024 · Jen Cox

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Jen Cox comentou,

Comentário na comunidade Q&A - Objects, workspaces, and rules

That's a disappointing response - this should be basic functionality.

Exibir comentário · Publicado 02 de ago. de 2024 · Jen Cox

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Jen Cox comentou,

ComentárioGeneral questions and issues about tickets

Barry, it's been a minute.  When will we be able to round robin assign without load balancing?  There are two apps in the marketplace for this single feature.  They are expensive and neither has passed my company's security review.

Exibir comentário · Publicado 25 de jun. de 2024 · Jen Cox

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