Michelle Nebel

Is there a way to shorten the URL of a ticket form? Such as shortening it into something that is easy to verbalize to someone or easy to copy down. I handle a lot of phone call inquiries and would love to be able to tell someone a short form link over the phone!

I am a part of an organization that has several support email address that handle tickets for their corresponding teams. Why am I unable to start side conversations with another/different support address? The different teams/addresses need to often consult with each other on tickets. What is the best way to do this if I am unable to start a sider conversation with a support address?