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Martin Smith
Entrou em 19 de nov. de 2024
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Última atividade em 17 de fev. de 2025
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Atividade mais recente por Martin Smith
Martin Smith comentou,
Hi Walter
Thanks for your reply. I'm afraid this feature doesn't really help our situation.
We have reports where we have multiple time filters (start, end dates for example) and open cases would not have an end date. Without the ability for a USER to disable a specific filter (previously achieved by selecting 'all history'), we have data that cannot be rendered in a report as it has no date. This was previously made possible by the ‘all history’ option, effectively rendering the date filter as disabled.
Without such, all our reporting would have to be duplicated (one with filters enabled, one with filters disabled) which would make maintenance much harder and laborious and user experience more complex.
Is there any official backlog for such feature requests please? This is really going to cause problems come the mandated switch over, which really should as a minimum provide feature parity.
Thanks!
Exibir comentário · Editado 06 de jan. de 2025 · Martin Smith
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Martin Smith comentou,
Hi. Is there any update on date filters and the ability to selectively turn off, or filter all history? The removal of 'all history' has been a serious breaking change to our dashboards. Whilst I get this from a performance perspective, this renders dashboards incorrect where a date field is optional as it's impossible to get them to report. Ideally the ability to make a date filter inactive would resolve this, or the all history option being restore.
Exibir comentário · Publicado 02 de jan. de 2025 · Martin Smith
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Martin Smith comentou,
Hi Walter
Unfortunately this isn't the case. Neither ‘custom’ or ‘rolling’ ranges allow for return of data items where the data is empty, whereas ‘All History’ was effectively removing any filtering allowing any dates in addition to empty/null entries.
We really need an option to make such date/time filters inactive on the dashboards, if null values can't be returned, as this prevents any reporting on custom date & time fields where they are optional
Does that help explain the issue further? I feel the ability to disable filters from a user perspective would resolve this.
Many thanks!
Martin
Exibir comentário · Editado 19 de nov. de 2024 · Martin Smith
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Martin Smith comentou,
Hi there. It seems that the new dashboards have a limitation on time/date filters compared to the older method.
In the old dashboards, a date based filter with ‘all history’ selected would allow returns of data where a date field is null. There appears to be no similar option in the new dashboard filters, therefore it's not possible to filter on data with an optional time or date type reliably.
Anything without that data item is filtered out by the sheer existence of the time/date filter. This is a massive limitation in my view.
Can you please confirm if there is something I'm missing or a workaround on this? I'm not able to migrate without resolving this. Thanks!
Exibir comentário · Editado 19 de nov. de 2024 · Martin Smith
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