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Joselo Torres Landa
Entrou em 24 de jun. de 2024
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Última atividade em 07 de out. de 2024
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Atividade mais recente por Joselo Torres Landa
Joselo Torres Landa comentou,
when I go to Zendesk, I do NOT have a Web Widget named Zendesk
Exibir comentário · Publicado 16 de ago. de 2024 · Joselo Torres Landa
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Joselo Torres Landa comentou,
Hey Amjid Khan, Im using it exactly as you mention on your comment. I open a side conversation within Zendesk, type my message. Slack received it on the appropriate channel (the one I configured). within slack someone respondes to the message and it get to Zendesk, twice.
Exibir comentário · Publicado 12 de ago. de 2024 · Joselo Torres Landa
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Joselo Torres Landa comentou,
I'm in the process of implementing my zendesk instance and one feature we are excited about is the slack side conversation, however while testing it, every message gets duplicated on the Zendesk ticket.
Is this how its supposed to work?
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Exibir comentário · Publicado 08 de ago. de 2024 · Joselo Torres Landa
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Joselo Torres Landa comentou,
I have a question.
The article states that a light agent can NOT answer CSAT surveys, however someone with a light agent licenses can also be the requestor for a ticket.
If a light agent is also an end user/customer and opens a ticket, will that person wont be able to answer the CSAT survey they get when their ticket is resolved?
Exibir comentário · Publicado 08 de jul. de 2024 · Joselo Torres Landa
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Joselo Torres Landa comentou,
I'm setting up my Zendesk instance. I signed up for the free trial to start setting everything up. I want any person to be able to submit a support request without having to register.
The options described in this article under “ Anybody can submit tickets, no registration required” seemed to be outdated as they are not as the article mentions.
When disabling the checkbox named “Zendesk authentication” I get a popup error message stating that :
"Nothing Selected
Select an authentication method"
I do NOT want an authentication method.
Please help.
Exibir comentário · Publicado 24 de jun. de 2024 · Joselo Torres Landa
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