Badirile Letloenyane

Barry Neary zendesk support Destiny  I have a question, or a case in point. If I have not enabled omnichannel yet and plan to whilst I have a backlog of lets say 500 unassigned tickets under NEW status, how will omnichannel route and assign these tickets amongst my agents considering that I have a team of less than 20 agents which rotate occasionally in shifts?

I do not want to set them up for failure with flooding them with tickets to their names and affecting my SLA.