Rh Jaffery

Hi Robyn,

To manage ticket submissions for specific users without manually maintaining an allowed list, consider these options:

Single Sign-On (SSO): Use SSO to control who can submit tickets based on their login credentials.
Custom User Fields: Create custom user fields to designate who can submit tickets, and use triggers to restrict form access accordingly.
Domain Restrictions: Restrict ticket submissions by email domain if applicable.
Custom App: Develop a custom app or use a third-party app to manage ticket submission permissions more dynamically.

These approaches can help manage access without relying on shared links or manual lists.

Hope this helps!

Hello!

I understand the frustration of trying to stay below data storage limits with a restricted deletion rate. Currently, the default limit is 200k deletions per day, which may not be sufficient for your needs.

Here are a couple of suggestions:

1. Contact Zendesk Support: Reach out to Zendesk support to explain your situation. They may be able to provide a temporary increase in the deletion rate or offer alternative solutions.
2. Optimize Data Deletion: Review your data deletion strategy to ensure you are targeting the most storage-intensive data first. This might help you stay within limits more effectively.
3. Automate and Schedule Deletions: If not already done, ensure your deletions are automated and scheduled during off-peak hours to maximize the daily limit usage.

I hope this helps!

Hi there,

To create push notifications to managers for call volumes or wait times in Zendesk, try these steps:
 

Zendesk Triggers:
 

Go to Admin Center > Objects and rules > Triggers.
Create a trigger that sends an email to managers based on call volume or wait time conditions.

Zapier:
 

Create a Zap with Zendesk as the trigger (e.g., ticket created/updated).
Add a filter for call volume or wait time.
Use Slack or Email to send notifications.

Custom API Solution:
 

Use Zendesk API to monitor metrics.
Write a script that checks these metrics periodically and sends push notifications (e.g., via Pushover or Twilio).

Geckoboard API:
 

If Geckoboard displays necessary metrics, use its API to extract data and send notifications.

By following these steps, you can set up effective notifications for managing call volumes and wait times.