Jake Bantz
Tier 3 Support Architect, Team Lead
- Atividade total 243
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Atividade mais recente por Jake Bantz-
Jake Bantz comentou,
Hi Bethany, Have you created a dynamic content item per the "Note" in the yellow box on the article? Once you have created that item with the variants to match your current Help Center locale, it w...
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Jake Bantz comentou,
Hello! First, I would recommend removing the request placeholder from the Header template since you don't want it to appear for any users. Next, know that our default Copenhagen theme has a request...
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Jake Bantz comentou,
Hi Rich! I think I have just the thing for your use case. As we show in our developer documentation here, you can add a ticket form parameter to the helper. In your case, you would want something l...
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Jake Bantz comentou,
Hi! Could you maybe add alternate templates for these categories instead to render different sidebar experiences? We go into more detail on this in Adding multiple article, section, and category te...
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Jake Bantz comentou,
Hi Michelle, There isn't a way to implement a conditional statement to check the current page, but you could possibly add a Javascript snippet in a <script> block only on the new request template w...
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Jake Bantz comentou,
Hi Scott, There is not a location where a user can view all articles. Instead of using the page_path here, you would want to link directly to a section, category, or other similar page by just usin...
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Jake Bantz comentou,
Thanks Trapta! Another solution would be to hide the comments by using Curlybars. Unfortunately we cannot hide the comment section by category, but we can hide it by section. Where Ray has used the...
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Jake Bantz criou um artigo,
widget doChat não funcionando ativar no site com a lista branca
Sintomas do problema O código Web Widget foi implementado ativar em um site externo. No entanto, a funcionalidade do chat não funciona e se o Chat estiver sendo usado, o widget não aparece em todos...
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Jake Bantz comentou,
You hit the nail on the head Robert! Wrapping the signed in condition around the ticket form will hide it for anonymous users as well. You could even include a message as an alternative (using an '...
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Jake Bantz comentou,
Hi Darren, The easiest change here would be to rename the category to 'Home Page'. I think I found your Help Center and the category name is actually set to Home Page, but it is meant to store FAQs...