Jake Bantz
Associate Manager, Technical Support
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Atividade total272
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Última atividade
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Membro desde
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Seguindo22 usuários
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Votos45
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Atividade mais recente por Jake Bantz-
Jake Bantz comentou,
Hi Yvonne, ticket fields and forms are managed from within the Zendesk Support interface. Depending on your plan type, you can view what options are available by following the content attached to D...
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Jake Bantz comentou,
Hi Shweta, with the native functionality it is not possible to filter by article labels and present only those articles.
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Jake Bantz comentou,
Hi Akhter, Shahroze, You're executing one of the ways I've seen this done - to use some DOM manipulation/injection based on the selected value. Alternatively, you could indeed use some "dummy" tick...
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Jake Bantz comentou,
Hi Akhter, Shahroze, I don't see any elements in my Copenhagen theme with the id of article-sidenav, but I did notice on the article template, that there is an article-sidebar class. If this is not...
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Jake Bantz comentou,
Hi Lila Kingsley! I hope you're well. The workflow I would suggest would be to use the methods above to remove the unwanted option from the dropdown on the new request page, and then try to route a...
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Jake Bantz comentou,
Hi Bethany, Have you created a dynamic content item per the "Note" in the yellow box on the article? Once you have created that item with the variants to match your current Help Center locale, it w...
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Jake Bantz comentou,
Hello! First, I would recommend removing the request placeholder from the Header template since you don't want it to appear for any users. Next, know that our default Copenhagen theme has a request...
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Jake Bantz comentou,
Hi Rich! I think I have just the thing for your use case. As we show in our developer documentation here, you can add a ticket form parameter to the helper. In your case, you would want something l...
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Jake Bantz comentou,
Hi! Could you maybe add alternate templates for these categories instead to render different sidebar experiences? We go into more detail on this in Adding multiple article, section, and category te...
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Jake Bantz criou um artigo,
O widget do Chat não está funcionando no site do Domínio permitido
Sinais do problema O código do Web Widget foi implementado em um site externo. No entanto, a funcionalidade de chat não funciona e, se apenas o Chat estiver sendo usado, o widget não será exibido. ...