Tier 3 Support Architect, Team Lead
Jake Bantz comentou,
You hit the nail on the head Robert! Wrapping the signed in condition around the ticket form will hide it for anonymous users as well. You could even include a message as an alternative (using an '...
Jake Bantz comentou,
Hi Darren, The easiest change here would be to rename the category to 'Home Page'. I think I found your Help Center and the category name is actually set to Home Page, but it is meant to store FAQs...
Jake Bantz comentou,
Hi Elena, Ideally you would want to use dynamic content in combination with the solution in the article above. We cover dynamic content in greater detail in Localizing Help Center content. Your fin...
Jake Bantz comentou,
Good news everyone! We have added the ability to check or display the current locale being viewed by using help_center.locale as highlighted in our documentation here.
Jake Bantz comentou,
Hi Jacob! I'm glad you were able to use this! This is pretty achievable, especially if it's only for one article. We would use an #is condition to check if the currently viewed article is the one w...
Jake Bantz comentou,
SSO may be impacted if you have any redirect URLs pointed at the host mapped address. You would want to ensure those are updated too. Otherwise you should be pretty OK. As for other side effects, y...
Jake Bantz comentou,
Hi Patrick, Since triggers and automations are ticket based, unfortunately they wouldn't serve this purpose too well. I haven't seen any plans or third party apps surrounding this functionality, bu...
Jake Bantz comentou,
Hi Amie, That part of the URL is not customizable. Different brands would have to have different subdomains, and everything starting after the first slash - / - is controlled by our built-in functi...
Jake Bantz comentou,
Hi John, Thanks for the heads up! It looks like they were pointing at an internal location. I have fixed the images so they are available to all.
Jake Bantz comentou,
Hi Reshma! Good questions! The subdomain does not have to be support. You can use anything you want as long as it's a subdomain on your domain and you can setup the CNAME record to point at your Z...