Tier 3 Support Architect, Team Lead
Jake Bantz comentou,
Hi Michelle, There isn't a way to implement a conditional statement to check the current page, but you could possibly add a Javascript snippet in a <script> block only on the new request temp...
Jake Bantz comentou,
Hi Scott, There is not a location where a user can view all articles. Instead of using the page_path here, you would want to link directly to a section, category, or other similar page by just usin...
Jake Bantz comentou,
Thanks Trapta! Another solution would be to hide the comments by using Curlybars. Unfortunately we cannot hide the comment section by category, but we can hide it by section. Where Ray has used the...
Jake Bantz criou um artigo,
Sintomas do problema O código Web Widget foi implementado ativar um site externo. No entanto, a funcionalidade de chat não funciona, e se o Chat estiver sendo usado, o widget não aparece de todo. C...
Jake Bantz comentou,
You hit the nail on the head Robert! Wrapping the signed in condition around the ticket form will hide it for anonymous users as well. You could even include a message as an alternative (using an '...
Jake Bantz comentou,
Hi Darren, The easiest change here would be to rename the category to 'Home Page'. I think I found your Help Center and the category name is actually set to Home Page, but it is meant to store FAQs...
Jake Bantz comentou,
Hi Elena, Ideally you would want to use dynamic content in combination with the solution in the article above. We cover dynamic content in greater detail in Localizing Help Center content. Your fin...
Jake Bantz comentou,
Good news everyone! We have added the ability to check or display the current locale being viewed by using help_center.locale as highlighted in our documentation here.
Jake Bantz criou um artigo,
Pergunta Zendesk Suporte tem uma variedade de campos personalizados para tickets, organizações e usuários. Quando atualiza um desses, a seguinte pergunta aparece frequentemente: Quais tipos de valo...
Jake Bantz comentou,
Hi Jacob! I'm glad you were able to use this! This is pretty achievable, especially if it's only for one article. We would use an #is condition to check if the currently viewed article is the one w...