Chen Gabbay

This issue is with a customer’s account, and they are confirmed to be on an Enterprise plan. They are encountering 503 errors on every call to the audit logs endpoint. If needed, please email us privately for the customer’s details.

Yes, it happens on the Enterprise plan. I also changed the per_page parameter to 1 and still got the same error.

Hi!

We are building integration for Zendesk and we face an error trying to collect audit logs.

we use GET request to this url : https://{subdomain}.zendesk.com/api/v2/audit_logs?per_page=25 and we got 503 status code with the error message: Database timeout error

Do you have any suggestions for solving this?

Thank you.