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Peter Cimring
Entrou em 21 de jun. de 2024
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Última atividade em 22 de jan. de 2025
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Peter Cimring criou uma publicação,
Hi
How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?
Thanks!
Example:
https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html
Editado 22 de jan. de 2025 · Peter Cimring
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Peter Cimring comentou,
Hi
Can anyone advise how we could redirect a URL in Zendesk Guide to a page on an external site? (We have certain pages that now live elsewhere.)
We are looking to implement a 301 Redirect (not a JS-based flow).
Thanks!
Exibir comentário · Editado 14 de jan. de 2025 · Peter Cimring
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Peter Cimring comentou,
Thanks
What's the general process for signing up for an EAP?
Exibir comentário · Editado 26 de set. de 2024 · Peter Cimring
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Peter Cimring comentou,
Hi
Any update on this?
Thanks
Exibir comentário · Editado 25 de set. de 2024 · Peter Cimring
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Peter Cimring comentou,
Thanks, Shawna James
Yes - that's what I was looking for :)
But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).
Out of curiosity, who can we contact to find out more about updating our plan?
Exibir comentário · Editado 27 de jun. de 2024 · Peter Cimring
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Peter Cimring comentou,
This thread is a few years old. Is reusable content now supported?
Exibir comentário · Publicado 23 de jun. de 2024 · Peter Cimring
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Peter Cimring comentou,
Thanks for this clear and detailed post, Ryan
I just hit the same issue, and this thread was really helpful.
Manually editing the link to include just the URL fragment seems to work:
Naturally, Zendesk should take care of all this seamlessly. So - I hereby upvote this issue :)
Cheers
PS: Shawna - here are our use cases:
a) Avoid a completely unnecessary round trip to the server - with the accompanying delay and ‘friction’ to the user. This does not occur before publishing - no reason why it should occur afterward.
b) The page reload also causes any custom widgets on the page (e.g. an HTML dropdown list) to lose state. This had me scratching my head, until I came across this post.
Exibir comentário · Editado 21 de jun. de 2024 · Peter Cimring
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