James P.

Zendesk Administrator (and admin for several other cloud app tools) for a B2B industrial products and services company that serves all of North America and other parts of the world.

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Atividade recente por James P. Atividade recente Votos
  • Change Ticket Count option on End User profile

    I'm not sure what this is called below so I just used some buzz words in the subject line. I think it would be great to have an "All Tickets" option as a drop-down for showing the tickets an end-us...

  • Require acceptance of terms and conditions into guide

    We have proprietary elements of our help center/guide that before customer are granted access we want them to acknowledge this, essentially "Terms & Conditions". Is there anyways we can modify the ...

  • Guide Only Agents?


    Is it possible to let a staff member assigned an "Agent" license to only work on the guide/help center articles and not see any support tickets at all?   We have specific staff that we want to edit...