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James P.

Zendesk Administrator (and admin for several other cloud app tools) for a B2B industrial products and services company that serves all of North America and other parts of the world.

  • Atividade total 46
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Atividade mais recente por James P.
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    James P. comentou,

    I realize BCC has been a standard email feature since the dawn of email time. Don't confuse ticket correspondence for email thought. They are similar, but not the same. There are elevated standards...

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    James P. comentou,

    Alison I understand that and hear what you are saying. But from a dollars and centers perspective, they have provided a solution to this problem, grant it, it costs extra for most users but that's ...

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    James P. comentou,

    Aren’t BCC’s largely solved with the “Followers” feature released last year? It solved our need for sure. We wanted our sales team members and executive team who all have lite agents licenses to ...

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    James P. criou uma publicação,

    Change Ticket Count option on End User profile

    I'm not sure what this is called below so I just used some buzz words in the subject line. I think it would be great to have an "All Tickets" option as a drop-down for showing the tickets an end-us...

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    James P. comentou,

    Isn’t this what the (not so) new “Followers” feature is? This has solved the BCC need for us for sure. The only limitation is they have to have a Lite Agent or Full Agent agent to be a Follower b...

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    James P. comentou,

    Are light agents considered "non-restricted agents" in the sense that if a trigger is added to email "all non restricted agents" would they be notified?

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    James P. comentou,

    I found the answer to my own question here in the comment section. It looks like you just have to use traditional html mark up (<b>, <u>, <i>, etc) which is actually much easier than markdown IMHO ...

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    James P. comentou,

    It doesn't appear the markdown code works in the "CC Email Text" found under Admin > Settings > Tickets > CC email text. Am I missing something, is there any way to add some formatting to this emai...

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    James P. comentou,

    10 years? Is this seriously not done in 10 years? This can't be real?   +1 to say the least

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    James P. comentou,

    Can't wait for BCC we have internal staff members that want to be apprised of ticket back and forth comments updates but don't want their email addresses to be seen on customer copies of ticket upd...