Sandra M

1. Support
2. ...
3. Insights reporting
4. Understanding and restricting user permissions in Insights

I want to set different roles per dashboard.  For example for my TL Dashboard I want to be the only editor but have the team access read only,  but I want them to be able to create new ad hoc queri...

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• Sandra M
• Criado 19 de março de 2020 15:09
• 0 voto

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on macros using tags

Hello.  Is there anyway to include the Macro Name in explore reporting, as well as the tag?  

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• Sandra M
• Criado 3 de maio de 2019 07:53
• 0 voto

1. Comunidade
2. Feedback on Explore
3. Display Label for a field, instead of tag value.

Thank you. Looking forward to receiving this info

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• Sandra M
• Criado 27 de fevereiro de 2019 08:25
• 0 voto

1. Comunidade
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

Thanks for the update, although this was promised to be in the roadmap 2 years ago so having to wait another 9 months is not really acceptable.  The current solution is not scalable for multi white...

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• Sandra M
• Editado 14 de junho de 2018 09:05
• 1 voto

1. Comunidade
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

+1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and ...

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• Sandra M
• Criado 12 de abril de 2017 14:20
• 0 voto

1. Comunidade
2. Zendesk on Zendesk
3. Zendesk on Zendesk: Using a Play button-centered workflow

Hello We do not currently use the "Play" button but might consider doing so...  Some questions 1) This only looks at "unassigned" tickets -> if one agent has more open tickets than another, is this...

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• Sandra M
• Criado 13 de julho de 2016 14:10
• 0 voto