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Stephanie Salsini

Entrou em 13 de ago. de 2024

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Última atividade em 04 de fev. de 2025

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Stephanie Salsini comentou,

Comentário na comunidade User Groups

Thanks Mike Davis  - I just sent you an email.

 

Looking forward to connecting!

Exibir comentário · Publicado 04 de fev. de 2025 · Stephanie Salsini

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Stephanie Salsini criou uma publicação,

Publicação User Groups

I recently joined the Zendesk Community Manager User Group and would love to connect with anyone within that group on how to optimize Zendesk for my community. My community is newly launched, and is seeing some organic growth, but I've been struggling with executing on strategic ideas based on restrictions from the platform. I'd love to connect with fellow Community Managers who feel like they have a strong grasp on Guide/Gather so I can learn how to take it to the next level!

Publicado 29 de jan. de 2025 · Stephanie Salsini

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Stephanie Salsini comentou,

ComentárioTeam members and groups

Scott Tynan that worked, thank you!

Exibir comentário · Publicado 13 de nov. de 2024 · Stephanie Salsini

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Stephanie Salsini comentou,

ComentárioTeam members and groups

I'm attempting to bulk upload users via the bulk import option.

 

I've got everything working almost correctly, but am running into an issue with my custom field columns.

 

I have a custom field that is a check-box that I'd like everyone in my CSV to have selected. Per the documentation, I need to set this to “true”. I'm not exactly sure how to do this on my CSV. I've tried a few ways, but I'm clearly not formatting it correctly, because each time I try to upload, the users do not have this field checked.

 

 

I also tried the data importer, but for some reason “users” is not an option in target destination.

 

Can someone give me advice on how to appropriately format my CSV for a custom field that has a checkbox?

Exibir comentário · Publicado 12 de nov. de 2024 · Stephanie Salsini

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Stephanie Salsini criou uma publicação,

Publicação Feedback - Community Forums (Gather)

I'm looking for guidance on how to add additional statuses for discussion posts. I've found a post on how to edit statuses, but not how to create new ones.

 

My community is using statuses to categorize feature requests. I put in a ticket for this, and the support agent said it's technically possible, but requires code, and it's outside their scope. My team is pretty savvy with code, I'm just looking for some guidance on where to start.

 

Publicado 29 de out. de 2024 · Stephanie Salsini

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Stephanie Salsini criou uma publicação,

Publicação Feedback - Community Forums (Gather)

I'd like to request the ability to allow multiple user segments to access a topic. Currently, our community is only open to our Advantage customers, which are in a particular user segment. However, we are rolling out our community in phases and planning to open to our partners next. I'm noticing the option to only allow access to one user segment per topic. I've confirmed with Support it isn't possible to allow multiple user segments access to one topic, so they recommended creating an overarching segment. However, I'd like to submit this as a product idea request. We don't want to open our topics to all signed in users as we aren't ready to open the community yet to everyone, and creating an additional user segment is just more of a hassle, when really you should be able to just select multiple user segments for your topics.

Publicado 29 de out. de 2024 · Stephanie Salsini

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Stephanie Salsini comentou,

ComentárioTicket automation and collaboration

Does this also work for Gather? I'm able to @mention admins in help center tickets, but I'm running into an issue with not being able to @mention admins in discussion posts in my community. I have a ticket out for this but am hoping to get assistance quicker.

Exibir comentário · Publicado 07 de out. de 2024 · Stephanie Salsini

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Stephanie Salsini criou uma publicação,

Publicação Feedback - Community Forums (Gather)

I'm attempting to @mention staff members in community replies and am running into issues.

 

I have a staff member who is a Support & Guide admin, but I can't find them when I attempt to @ mention them in a discussion comment. I've even added them to the user segment that is granting community access.

 

What am I missing?

Publicado 24 de set. de 2024 · Stephanie Salsini

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Stephanie Salsini comentou,

Comentário na comunidade Feedback - Community Forums (Gather)

Thank you. Our team has added the CSS and it has worked. Thanks!

Exibir comentário · Publicado 26 de ago. de 2024 · Stephanie Salsini

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Stephanie Salsini comentou,

ComentárioSetting up and managing community

I've tried to replicate this in my community and am unable to tag new content, only existing content. I asked my CSM if this was the expected behavior, and they said yes. Can someone confirm?

Exibir comentário · Publicado 15 de ago. de 2024 · Stephanie Salsini

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