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Pavel Gärtner

Entrou em 25 de jul. de 2024

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Última atividade em 25 de jul. de 2024

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Pavel Gärtner comentou,

ComentárioTicket automation and collaboration

Hello, i have created the trigger with Notify by Autoreply with articles. You can see bellow.  Emails are sending, but articles are not attached. I find out, that there can be problem with Intelligent triage. I would like to check settings or activate it but i dont have this item in settings (under admin account) as you can see also bellow.  We have "Professional Tier! Could you give me advice what to do?

 

 

 

 

Thank you very much Pavel

 

 

 

Exibir comentário · Publicado 25 de jul. de 2024 · Pavel Gärtner

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Pavel Gärtner comentou,

ComentárioAdditional ticket channels

Hi we are answering incoming calls via mobile phone only, so we do not have zendesk (call window) on monitor in front of us.

 

Does it possible on mobile phone transfer call to another agent or group. For example by press any virtual key on mobile phone display? This agent/group is always the same, so hard setings without choosing.

 

Thank you Pavel

Exibir comentário · Publicado 25 de jul. de 2024 · Pavel Gärtner

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