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Susan Biehl

  • Atividade total
    23
  • Última atividade
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    0 usuário
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    1 usuário
  • Votos
    2
  • Assinaturas
    12

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Votos em atividade por Susan Biehl Atividade recente Votos

  • Talk Dashboard - Total calls in queue by IVR destination

    1. Comunidade
    2. Feedback on Talk

    I love using the Talk Dashboard to track when calls are coming in and my agent's activity. However, it would be great to see calls in queue by IVR destination. There have been several times where t...

    • Susan Biehl
    • Criado
    • 17 seguidores
    • 11 comentários
    • 14 votos

  • Report on IVR Selection

    1. Comunidade
    2. Feedback on Talk

    I am having some reporting gaps that could easily be solved if Zendesk Talk could report on which IVR option was selected. For example, we have an IVR tree that says: Press 1 for getting started as...

    • Susan Biehl
    • Criado
    • 13 seguidores
    • 7 comentários
    • 7 votos