Yaga

+1 to Alek and Francisco. We operate on multiple different markets, including ones where the language is not supported by Zendesk. This and the fact that the follow-up message includes a link creates a negative user experience. 

I agree with Tomas. It would make sense to be able to rearrange the Views also in the Main section. In our case, when Agents create personal views, then this is to ease their own workflow as every Agent can have different preferences for formatting, grouping, ordering … Personal views are where the Agent spends most of their time.