Jonas Ericsson

It would help to change status from pending to open if an internal comment is added. I can't find any notifications to be send out to the assignee if an internal comment is added.

Establishing monthly recurring tasks would be highly beneficial. This approach ensures that our team is consistently reminded of the invoicing schedules for our partners, whom we bill on a monthly basis. 

By setting up recurring tasks, we would be able to streamline our workflows and maintain timely invoicing. Scheduling the tasks for the first Monday of each new month would be a good way remind the team.

This is of course doable in calender reminders, but keeping it in Zendesk would help us having Zendesk more as a one-stop-shop.