Trapta

1. Comunidade
2. Guide Q&A
3. Dynamic Content on Headers in Multiple Languages

Hi nadler, You are right you need to edit the header.hbs file of the theme and then replace the hardcoded text with the DC placeholder. For example: replace All Questions with {{dc 'header_-_all_qu...

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• Trapta
• Criado 31 de maio de 2020 20:25
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help Center CSS cookbook (Guide Professional and Enterprise)

Hi Genevieve, Add the below code at the bottom of your style.css file. zd-autocomplete-option {color: red !important;} Let me know how it goes for you. Thanks

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• Criado 31 de maio de 2020 20:15
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1. Comunidade
2. User Tips & Tricks
3. Show promoted articles of viewing category on category template

Hi Daniel Baker, Please add below line of code in your document_head.hbs file and you will be good to go. <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script> L...

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• Editado 31 de maio de 2020 20:10
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1. Comunidade
2. Guide Q&A
3. Sticky Top Buttons

Hi Vanessa Ripoll, Take a look at this tip: https://support.zendesk.com/hc/en-us/community/posts/207738148-Adding-a-notification-banner-to-your-Help-Center-v2 Let us know if this is what you are lo...

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• Criado 10 de abril de 2020 04:44
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1. Comunidade
2. Guide Q&A
3. Tabs HTML code are not working

Hi Jean Lazaro and Lisa Sedlak, If you are using the latest version of the theming template (v2), then make sure to include jQuery CDN in your document_head.hbs template or place the below line of ...

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• Criado 10 de abril de 2020 04:35
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your Help Center

Hi Juan Pablo Quero, I cannot see the SVG image you were referring to. Will you be able to add it in a div element and keep the div set to {display: none;} for me to test it? Thanks

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• Criado 3 de março de 2020 15:01
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your Help Center

Juan Pablo Quero, you can add the SVG file in the asset folder and I will be able to test the same. Thanks Team Diziana

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• Criado 2 de março de 2020 11:22
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your Help Center

Hi Juan Pablo Quero, Can you please share the URL of your HC where I can see this issue? Thanks Team Diziana

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• Criado 29 de fevereiro de 2020 08:30
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1. Comunidade
2. Feedback on Support
3. The option to ban IP addresses in ZenDesk Support (not Chat)

Hi Zornitsa Georgieva, Try looking at this link: https://support.zendesk.com/hc/en-us/articles/203663706-Restricting-access-to-Zendesk-Support-and-your-Help-Center-using-IP-restrictions Let us know...

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• Criado 11 de fevereiro de 2020 07:59
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1. Guide
2. ...
3. Help Center customization
4. Editing the article's author, date, and timestamp

Hi @Sarah, try replacing edited_at with created_at and let us know if it helps. Team Diziana

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• Trapta
• Criado 7 de fevereiro de 2020 08:05
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