Trapta

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Hiding and showing elements in your Copenhagen standard theme

Hi @Yehudah Rodman, You might need to tweak the code a little bit and add javascript to check the user role. On the basis of that, you can show and hide the link. Let me know if this solves your is...

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• Trapta
• Criado 17 de junho de 2021 14:19
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1. Comunidade
2. Support Q&A
3. Target specific section with CSS Styling

Hi @Andrew Steier, You can use the CSS class in order to create different styles and using {{#is id 'SECTION_ID'}}  CLASS_NAME {{/is}} you can add the class as per your need. Let me know if this so...

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• Trapta
• Criado 17 de junho de 2021 14:16
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1. Comunidade
2. Guide Q&A
3. Linking to webpage from help center

Hi Nadine Ebrahim, you can replace the code from {{#link 'help_center'}} to {{/link}} with the code you have added. It should fix the issue. Let us know how it goes for you. Thanks Trapta

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• Trapta
• Criado 8 de junho de 2021 12:24
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1. Comunidade
2. User Tips & Tricks
3. Adding images/icons into the Copenhagen Theme

Hi @Liz, You need to add these changes in style.css file which you can find once you edit the theme. Let us know if this helps. Thanks

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• Trapta
• Criado 17 de dezembro de 2020 06:08
• 1 voto

1. Comunidade
2. Guide Q&A
3. How to remove the link "You can create a follow-up" in Help Center

Hi Amanda Gunn, Please comment the below code from your request_page.hbs template and it will hide the request follow-up link. {{#if comment_callout}} <div class="request-follow-up"> {{comment_...

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• Trapta
• Criado 23 de novembro de 2020 02:50
• 0 voto

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Using the standard Copenhagen theme in your help center

Hi @Stephanie, You need to put the below code at the bottom of your style.css file .user-nav {position: initial;}.nav-wrapper a {display: inline-block;}.nav-wrapper .menu-button {display: none;} Le...

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• Trapta
• Criado 7 de outubro de 2020 10:47
• 1 voto

1. Comunidade
2. Guide Q&A
3. Display section names on article page

Hi Emil Pop, Apologies for the late reply. The information you have provided is too much which is rather confusing than being helpful. Please simply provide the screenshot of your browser console s...

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• Trapta
• Criado 27 de junho de 2020 11:37
• 0 voto

1. Comunidade
2. Support Q&A
3. Put Free text in HC default ticket form

Glad to hear that you got it working. :)

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• Trapta
• Criado 23 de junho de 2020 10:26
• 0 voto

1. Comunidade
2. Support Q&A
3. How can I change t helper default translation text

Hi Yilin Wei, Please take a look at this post https://support.zendesk.com/hc/en-us/community/posts/360047761854-Put-Free-text-in-HC-default-ticket-form-?page=1#community_comment_360011864634 Let me...

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• Trapta
• Criado 23 de junho de 2020 10:20
• 0 voto

1. Comunidade
2. Support Q&A
3. Put Free text in HC default ticket form

Hi Cust Admin KN, Please try editing the new_request_page.hbs template of your theme and search for {{t 'submit_a_request'}}. Put the above-mentioned div right after {{t 'submit_a_request'}}. Let u...

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• Trapta
• Criado 23 de junho de 2020 10:18
• 0 voto