Finley Swarbrick

Hi Elaine, 

Ah yeah that's not quite what I'm after either I'm afraid, but we have already sorted those permissions to get around the re-enabling issue. 

Our issue is that it seems to be really poor quality, but it only happens in Zendesk. Evverything points to, and suggests it's the right microphone.

Is there a direct support@ E-Mail address or something similar I can use to create a support case with a technician?

Kind regards

Finley

Hi Elaine, 

Thank you for the update.

I've tried 1, 2, and 4 but I can't see to get in to any Zendesk settings on the users machine to try 3? Can you show me where this would be please? When on the users machine there is no options that I can see to access anything that will give me audio device settings.

Kind regards

Finley

Hi @Dani, 

Yeah tried all that, made sure all the site settings are correct and it's definitely pointed in the right place. 

It's a bizarre one.

Kind regards

Hello, 

I've got a number of users who are having issues with their headset/microphone audio issues within Zendesk, and only Zendesk.

We recently purchased some Jabra Evolve2 65's (bluetooth/dongle connected) for one of our offices and they're having issues with their mic, it sounds almost as if Zendesk is chosing to ignore the settings we've given it, and Chrome/Edge settings, and seems to just use the built in Laptop microphone instead?

Issue is across multiple laptops.

The headsets work absolutely fine in teams etc etc and sound great, but just don't work in Zendesk.

Anyone come across this before?

Kind regards

Finley