Rory Dearling
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Rory Dearling comentou,
For the last caveat: An agent is demoted to an end-user. If this happens, but then we switch that person back to an agent, does it not "reverse" the issue? I tried to do this (we were on Plus, but ...
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Rory Dearling comentou,
Have not yet tried sharing attachments from JIRA to Zen. We can't share attachments in the Zen ticket with our Devs, as the attachment stays in Zendesk (it just sends a link), and we don't allow o...