Isaac Slape

1. Support
2. ...
3. Tickets
4. Can I change the attachment size limit in ticket comments?

Please increase the file upload size limit. 20mb is too small.

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• Isaac Slape
• Criado 21 de setembro de 2018 13:54
• 1 voto

1. Comunidade
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

Um. @Zendesk this seems like an easy thing to fix. Customers have been asking for this since 2011... could be an easy win for you. + 1 vote

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• Isaac Slape
• Criado 8 de março de 2018 17:44
• 1 voto

1. Comunidade
2. User Tips & Tricks
3. Round robin ticket assignment

@Michael, I have been using this script, and it is awesome! Thank you for providing it. I am running into 2 issues with it though: First, I have an 'rr' tag setup for new tickets that come in durin...

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• Isaac Slape
• Criado 20 de julho de 2017 21:56
• 0 voto

1. Comunidade
2. Feedback on Support
3. Add 'Remove cc' trigger/automation action

I'd like to add a +1 to this post for a feature that was requested in 2012... However, since it's been a full 5 years, I think we can safely assume that ZD is not going to add this. @andrew - do we...

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• Isaac Slape
• Criado 6 de abril de 2017 15:37
• 0 voto

1. Comunidade
2. User Tips & Tricks
3. Round robin ticket assignment

I might be missing something, but I don't see where you are getting the values for your agents User IDs. Am I able to add their login ID (email address) here? Or, is there somewhere I should gather...

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• Isaac Slape
• Criado 21 de fevereiro de 2017 21:10
• 0 voto