Manish Khemka
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Manish Khemka comentou,
Thank you for your comment, Andrew. Can you help elaborate on "Unless you limit the user to one ticket only, there is now way eliminate possible agent mistakes"? Because, if the timer ticks only wh...
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Manish Khemka criou uma publicação,
Limit the number of tabs
Is there a way to limit the number of tabs an agent can open on Zendesk? We are planning to use the time tracking app and this is to track accurate time spent on each ticket. The time tracking sta...
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Manish Khemka comentou,
One more question: I understand that if I add a filter for last 12 months or so, I run into negative values because it is a running sum. I just need the view of last 6 months. (It does not make sen...
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Manish Khemka comentou,
Just tried it Kristin, and it worked like a charm. Thank you for the quick assist!
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Manish Khemka comentou,
Any idea on how we could show this on a month-on-month basis instead of day wise?
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Manish Khemka comentou,
Here you go: WHAT: Time Taken for first Public reply How: Ticket Id
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Manish Khemka comentou,
I am trying to replicate the report explained in this article above and do not seem to get any data. I tried opening a ticket but looks like the support team does not help on custom metrics. Hoping...
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Manish Khemka comentou,
Amy, Would you mind sharing the criteria or What, How, Filter screens of this report? Thank you Manish Khemka,
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Manish Khemka comentou,
Appreciate your feedback, Carsten. -Manish Khemka.
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Manish Khemka comentou,
Thank you for the suggestion, Carsten. Unfortunately, I have already evaluated this option. This is prone to error and high probability of us dropping the ball. I was hoping for something on the li...