Eckhard Doll
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Atividade mais recente por Eckhard Doll-
Eckhard Doll comentou,
How do I configure an individual notification for the ticket CCs only? At the moment I can only set "requester and CCs". Shouldn't CCed recipients get a slightly different text? Or am I missing som...
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Eckhard Doll comentou,
Hi!Would it be possible to have an option to change this behaviour? I don't understand why even though the web form Answer Bot suggested articles, the email notification cannot contain those sugges...
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Eckhard Doll comentou,
Tag Locker would be mine from an administrative point of view. Regarding Show Releated Tickets: it would be great to have a bit more flexibility and filters. Show only tickets of a specific ticket ...
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Eckhard Doll comentou,
Same here!
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Eckhard Doll comentou,
@Brett, I really hope that the new Tag Locker will be available before Oct 14?
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Eckhard Doll comentou,
Frankly, I am not sure. This one works for us and there are no details on version 2 availabl afaik. Maybe Zendesk can chime in here?
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Eckhard Doll comentou,
You mean the app framework? I was worried as well but Tag Locker is listed as "planned" for version 2 https://support.zendesk.com/hc/en-us/articles/360002123147-v1-app-removals-alternatives-and-fut...
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Eckhard Doll comentou,
We use the app Tag Locker for that quite successfully and added the tags we need to use there. This way, no other tags will be created by regular agents.
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Eckhard Doll comentou,
Wenn ich auf https://explore.zendesk.com/hc/de/articles/236024267-Adding-users-to-Explore gehe, habe ich dafür keine Berechtigung. Eingeloggt bin ich zu dem Zeitpunkt.
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Eckhard Doll criou uma publicação,
Talk: Adding phone numbers from tickets to already existing customer accounts
Hi,We are currently testing Zendesk Talk. So far, we only have "email" customer accounts in Zendesk. According to support, the only option to assign the phone number of customers we already have in...