Eckhard Doll
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Atividade total325
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Última atividade
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Membro desde
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Seguindo1 usuário
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Votos182
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Assinaturas91
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Atividade mais recente por Eckhard Doll-
Eckhard Doll comentou,
I agree that everything should be editable by the admins. The decision to "break the integrity" should be ours (the customers') as it is our content and not Zendesk's. This should be an option that...
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Eckhard Doll comentou,
I have a question: why? Why is bulk deleting users so cumbersome?I have to use the API to delete them which does not delete them entirely? Okay...I have a bulk delete option under "People" that doe...
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Eckhard Doll comentou,
Agreed! It's ridiculous that we are not allowed to edit our own content (it's our tickets and our customers after all).
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Eckhard Doll comentou,
5 years and nothing... improving existing features seems to be very low on Zendesk's list of priorities. It's all about new features and products.
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Eckhard Doll criou uma publicação,
Allow customers to set ticket to solved in email notification
Hello,Is there a way to add the option to solve a ticket right from within the status update notification that are sent via email? AFAIK, the only option for customers to set the ticket to "solved"...
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Eckhard Doll comentou,
Thanks for your reply, Matt. However, that is what I already know and see. It's the fact that it requires more clicks to access the same data. It was very convenient not having to open Insights/Exp...
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Eckhard Doll criou uma publicação,
Insights removed in "Reporting" - more clicks, more effort
Hi all, Now that Insights is gone, clicking on "Reporting" takes me to a useless page "Your reporting is now powered by Explore" (really?) and a button to get to Explore ("Take me to Explore"). Her...
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Eckhard Doll comentou,
I agree but I doubt that this will ever happen if even increasing the maximum view count seems to be impossible to do.
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Eckhard Doll criou uma publicação,
Please remove the Insights notification
Hello Zendesk, It would be great if the notification could be removed as it is obsolete now. Thanks!
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Eckhard Doll comentou,
Eugene Orman, yes, please review that. Having to set the width over and over again to my own default for each tab on export is really annoying. And +1 on the general topic.