Eckhard Doll
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Atividade mais recente por Eckhard Doll-
Eckhard Doll criou uma publicação,
Allow customers to set ticket to solved in email notification
Hello,Is there a way to add the option to solve a ticket right from within the status update notification that are sent via email? AFAIK, the only option for customers to set the ticket to "solved"...
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Eckhard Doll comentou,
Thanks for your reply, Matt. However, that is what I already know and see. It's the fact that it requires more clicks to access the same data. It was very convenient not having to open Insights/Exp...
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Eckhard Doll criou uma publicação,
Insights removed in "Reporting" - more clicks, more effort
Hi all, Now that Insights is gone, clicking on "Reporting" takes me to a useless page "Your reporting is now powered by Explore" (really?) and a button to get to Explore ("Take me to Explore"). Her...
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Eckhard Doll comentou,
I agree but I doubt that this will ever happen if even increasing the maximum view count seems to be impossible to do.
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Eckhard Doll criou uma publicação,
Please remove the Insights notification
Hello Zendesk, It would be great if the notification could be removed as it is obsolete now. Thanks!
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Eckhard Doll comentou,
Eugene Orman, yes, please review that. Having to set the width over and over again to my own default for each tab on export is really annoying. And +1 on the general topic.
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Eckhard Doll comentou,
Sorry for ruining this feature request but as a user myself, I can say that this is not an issue in our team and I would not want another step to confirm submitting a ticket. However, I could imagi...
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Eckhard Doll comentou,
The silence is deafening indeed! The GDPR is important to any company and accidentally merging tickets can cause all kinds of issues and legal implications.
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Eckhard Doll comentou,
Might be a good time to add this rather simple feature after all these years.
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Eckhard Doll comentou,
It's a simple browser extension and you can try it for free. They do ask for a (very reasonable) fee for company use, though. I haven't experienced any performance drawbacks so far.