Sarah Harrison

We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conversations. Where is the best / easiest way to see what internal messages have been sent to you? And same question for replies to side conversations?

I'm having an issue where this trigger only works when we use the zendesk support email alias, but it does not send out when we receive inquiries into our gmail account that is then forwarding to Zendesk. Could you help me troubleshoot this issue?