Diziana
Diziana builds great products (themes, plugins) and services around Zendesk Platform for Zendesk Customers. Diziana has helped hundreds of organisations/companies to provide fantastic self-service customer support experience via Zendesk Help Center. Diziana has also helped to streamline Zendesk Support process to increase happiness, productivity, efficiency, and profitability of all parties involved (customers, agents, organisations). Visit http://www.diziana.com for more information.
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Atividade total224
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Última atividade
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Membro desde
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Seguindo4 usuários
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Seguido por7 usuários
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Votos21
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Assinaturas103
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Atividade mais recente por Diziana-
Diziana comentou,
Thank you. I realized the change was rolled back but we need to discuss and come to a solution so it doesn't happen again. A lot of help-centers are using moment.js for years, and it will be hard t...
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Diziana comentou,
The moment.js is breaking again, has something changed in Guide Help Center? I believe, Zendesk's version of moment.js is breaking customer's moment.js. Brett Bowser - Please have dev team look a...
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Diziana comentou,
@... It seems, the bug has popped up again. The moment.js in themes are failing to work -- probably Zendesk is loading another version? We reported it here: https://support.zendesk.com/hc/en-us/c...
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Diziana comentou,
Hi Zach Can you try following? Do you have SSO enabled help-center? $(document).ready(function() { var placeholderText = "Hi, how can we help you?"; if(HelpCenter.user.role!='anonymous') { pla...
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Diziana comentou,
Hi Ron Please read the post here: https://support.zendesk.com/hc/en-us/community/posts/360031296373-Do-you-use-moment-js-in-your-Theme-Has-it-been-broken-in-last-couple-of-days- Please send us an e...
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Diziana criou uma publicação,
Do you use moment.js in your Theme? Has it been broken in last couple of days?
Hi If you use moment.js in your help-center theme, have you noticed it's not working for last couple of days? It seems a recent update by Zendesk to it's help-center infrastructure or something tha...
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Diziana comentou,
Hi I think, you can do this. I am sharing an example where you can show a message to signed-in users, override that message for users who belong to at least one organization, and further override t...
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Diziana comentou,
Hi Machi Please have a look at: - https://support.zendesk.com/hc/en-us/articles/203663766-Enabling-social-and-business-single-sign-on-SSO- - https://support.zendesk.com/hc/en-us/articles/20366382...
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Diziana criou uma publicação,
Promoted Articles - Changing the order (custom sorting)
This tip will provide you some ideas to control the order promoted articles are listed. You will be able to change the order, overriding the default sorting criteria. Shout out to @David Verhoff f...
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Diziana comentou,
Awesome! Much awaited feature. Thank you.