Ryan McGrew
Product Manager working on Guide
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Atividade mais recente por Ryan McGrew-
Ryan McGrew comentou,
Unfortunately not at this time. It's something we'll be working on as we move away from Insights.
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Ryan McGrew comentou,
Thanks both for the feedback. We do provide reporting on article edits by agents in the Team Publishing in Insights reporting in Guide Enterprise, however it is not linked to tickets / Knowledge Ca...
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Ryan McGrew comentou,
Thanks Zac! Definitely agree. For the brand search configuration, would this be an account wide configuration or per user?
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Ryan McGrew comentou,
Hey Zac, Good question and agreed it would be useful for the KC app as well. Would you expect this to follow the configuration of the branded Help Center or should the KC app it's own brand search ...
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Ryan McGrew comentou,
Hey Arianna, PDFs can be uploaded as attachments to articles. They will then be visible as attachments on the article. You can copy and paste that URL if you would like to link directly to it from ...
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Ryan McGrew comentou,
Hey All, I've chimed in on various threads over time around this over time but I will respond here as well. You're all correct that this has been a long lived feature request. This became a high pr...
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Ryan McGrew comentou,
Hey All, A quick reply here as there are a few things going on. First of all, this is something we are working on as part of a larger effort around being able to re-use snippets of text and images ...
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Ryan McGrew comentou,
Hey AndyR, You may want to take a look at the early access program we're running for @mentions right now. I think it might fit your needs. Thanks!
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Ryan McGrew comentou,
Hey Sandy, We don't offer this functionality out of the box in the UI, but could be achieved by placing an id on the heading you want to link to using the source code view, and then using that as t...
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Ryan McGrew comentou,
Hey Robert, Thanks for the information, one small note, if you create an article you should automatically be marked as following that article. Are you asking that other users be automatically be se...