Ryan McGrew
Product Manager working on Guide
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Atividade mais recente por Ryan McGrew-
Ryan McGrew comentou,
Hi Carolyn, I'm working with engineering teams on my side to determine timing for this change and how we can get that rolled out. I will report back here once I have more information. That's partl...
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Ryan McGrew comentou,
Hi! This may not fit your workflow exactly. However, using the Knowledge Capture application you can allow agents to create articles from pre-created templates. Any new articles created from a temp...
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Ryan McGrew comentou,
Hey Carolynn, We provide a link to that page as part of the modal sign in/up flows so that users with JavaScript disabled can still access that page so that's likely how Google is finding the URL. ...
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Ryan McGrew comentou,
Hey Carolynn, We actually have built rules into our robots.txt to prevent Google (and other bots) from indexing things like the sign in page for example. I'm not a Search Console expert, but do you...
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Ryan McGrew comentou,
Hey David, Looking at the thread we'd recommend that you create a namespaced/global variable in the document_head.hbs template and then reference that in script.js. Something like the following doc...
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Ryan McGrew comentou,
Unfortunately not at this time. It's something we'll be working on as we move away from Insights.
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Ryan McGrew comentou,
Thanks both for the feedback. We do provide reporting on article edits by agents in the Team Publishing in Insights reporting in Guide Enterprise, however it is not linked to tickets / Knowledge Ca...
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Ryan McGrew comentou,
Thanks Zac! Definitely agree. For the brand search configuration, would this be an account wide configuration or per user?
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Ryan McGrew comentou,
Hey Zac, Good question and agreed it would be useful for the KC app as well. Would you expect this to follow the configuration of the branded Help Center or should the KC app it's own brand search ...
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Ryan McGrew comentou,
Hey Arianna, PDFs can be uploaded as attachments to articles. They will then be visible as attachments on the article. You can copy and paste that URL if you would like to link directly to it from ...