Ryan McGrew
Product Manager working on Guide
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Atividade mais recente por Ryan McGrew-
Ryan McGrew comentou,
Hey All, Thanks for the comments on this! Currently these metrics available in the Team Publishing reporting in Insights. We are currently in the process of migrating this report to Explore and it ...
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Ryan McGrew comentou,
Good questions. So since you have tags set up with country: as the prefix, it'll probably make this a bit easier. Here's how I think this could work in your case: Array.prototype.forEach.call(HelpC...
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Ryan McGrew comentou,
Hey Catherine Michalak, Tags are available in JavaScript via the following attribute HelpCenter.user.tags This is an array of the tags on the user, so it needs to be handled a little differently. L...
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Ryan McGrew criou um artigo,
Anúncio da alteração na função de agente apenas do Chat no Guide
Data do anúncio Implementação 21 de setembro de 2020 1º de outubro de 2020 Desde 21 de setembro de 2020, a Zendesk está implementando uma alteração que impede os agentes apenas do Chat de t...
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Ryan McGrew comentou,
Hi Natasha Callender, The Unified Search interface will allow your users to filter search results by category. This will require some updates to the HTML and CSS of your theme. The page I linked to...
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Ryan McGrew comentou,
Hey All, We released this feature last year and is now the default experience in the Copenhagen theme. Here is some info on implementing it in your theme Thanks!
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Ryan McGrew comentou,
Hey Renee, We're working through how we can support custom styling and classes from the great examples everyone is sharing here. I did want to ask about one thing, I understand you can't change the...
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Ryan McGrew comentou,
Happy to help and glad you're happy with the results!
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Ryan McGrew comentou,
Hey Melody Quinn, EDIT - I should have read your response more carefully, I missed that you linked to the post! I'm going to go ahead and raise a ticket so we can take the conversation over there. ...
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Ryan McGrew comentou,
Hey Melody Quinn, Can you send me a link to a post where this is happening? That'll help me take a look into this. Thanks!