Ryan McGrew
Product Manager working on Guide
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Atividade mais recente por Ryan McGrew-
Ryan McGrew comentou,
Hey Georg Kiria, We've received your sign up. I've just reached out to you directly via email. Thanks!
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Ryan McGrew comentou,
Hey Nelli Laine, I believe this is related to the issue I mentioned with archived articles. We'll be addressing this issue in the next few weeks as we deal the with the underlying issue. In the mea...
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Ryan McGrew comentou,
I should also mention that we currently have a known issue around the number of articles that a block is used in. It will currently count archived articles as well as non-archived articles where th...
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Ryan McGrew criou uma publicação,
Announcing central management and deletion of Content Blocks
I'm happy to announce that we are rolling out some additional features of Content Blocks. Starting from today you will now have access to a new central repository for all your content blocks. From ...
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Ryan McGrew comentou,
Hey Mary, I can't speak to how they built the theme and the requirements at the time, but I will say the API and Help Center templates are purposely designed to work differently. All that being sai...
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Ryan McGrew comentou,
Hey All, Thanks for the feedback here. We are currently full steam ahead on Content Blocks. While this doesn't directly answer the need for templates right now, it does introduce some underlying ch...
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Ryan McGrew comentou,
Looking at your Help Center it appears there's a JavaScript customization that is fetching articles via the API that is not filtering out draft articles when it is rendering them on the page. It se...
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Ryan McGrew comentou,
Hey Justin Federico, I'm not sure this is exactly what you're looking for but if you deactivate your Help Center it will make it no longer accessible to end users and will prevent them from being n...
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Ryan McGrew comentou,
Hey Mary Paez, Articles that have a Published Status of draft shouldn't be visible in Help Center for Admins or Agents (only if you're using the preview functionality from the Editor). Maybe you ca...
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Ryan McGrew comentou,
Hey Betsy Weinberg, You can actually just click on that date to toggle between created and updated at. Your preference should be saved after you click. Thanks!