Ryan McGrew
Product Manager working on Guide
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Atividade mais recente por Ryan McGrew-
Ryan McGrew comentou,
Hey Dan Gray, I definitely agree that being at 50% zoom is not ideal. I'm wondering, is the heading being obscured by Agent Navigation bar? If so, you can collapse it with the small handle "handle"...
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Ryan McGrew comentou,
Hi Support Team, The signin pages should be disallowed in the robots.txt for your site which should prevent these pages from being indexed. You can see an example here https://support.zendesk.com/r...
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Ryan McGrew comentou,
Hey Mary, Placing this into your theme would apply it to all articles on your site. You won't need to use the API, but it does require you to edit your theme and customize some of the HTML in the t...
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Ryan McGrew comentou,
Hey All, We released a feature called Unified Search late last year that allows you to filter results by Knowledge Base vs. Community as well as filtering into Categories. You may also want to l...
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Ryan McGrew comentou,
Hey Kelsey, I'd probably need to know a bit more about what you're trying to achieve and the differences you'd like to have. In general, there are 2 types of customizations that can be achieve arou...
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Ryan McGrew comentou,
Hey Kelsey, The configuration you're talking about with Brands A through D being individually configured for the other brands it can search is definitely achievable. However, when you talk about ar...
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Ryan McGrew comentou,
Hey Fabio Strasser This only works with multiple brands on a single Zendesk account. It won't work if you have multiple accounts in a hub and spoke setup, for example. Thanks!
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Ryan McGrew comentou,
Hey Mary, You may want to consider adding this directly to the article_page.hbs template in your theme to make it more centrally managed. Beyond that we are currently working on functionality righ...
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Ryan McGrew comentou,
Hi Carolyn, I'm working with engineering teams on my side to determine timing for this change and how we can get that rolled out. I will report back here once I have more information. That's partl...
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Ryan McGrew comentou,
Hi! This may not fit your workflow exactly. However, using the Knowledge Capture application you can allow agents to create articles from pre-created templates. Any new articles created from a temp...