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Andrew Checkley

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Atividade recente por Andrew Checkley Atividade recente Votos
  • Usage reports

    Hi, I'm looking to create the following but having some difficulty can anyone advise if they have been able to achieve the following and if so how.   Tickets with most activity in any given day. (i...

  • Able to view existing queeries

    Hi, One of the quickest methods for me when we first moved over to Zendesk and Insights was the ability to view the report structure within the pre-built dashboards that were provided by default. I...

  • Understanding Backlog calculation

    All, I'm trying to understand the Backlog ticket count calculation. I'm reporting the following Jul 842 Aug 866 We received 2519 new tickets in Aug and closed 2486 So if I take the backlog position...

  • Custom Metric Required, Count of tickets that were resolved in 4 hours or less

    All, A little help if possible as don't seem to be able to get my head round the requirements for this. I would like a metric that will show the total count of tickets that were resolved in under 4...

  • Request page in Help Center Update order

    All, Is it possible to change the order of updates within the request view within help center. For example when a user logs in and views a request the oldest update is shown at the top and the newe...

  • Trying to show variance

    Respondida

    Hi all, I have been trying to add a variance to a dashboard but cannot get my head round the metric. My dashboard has a headline of tickets created which is then filtered via a dashboard filter not...

  • Gooddata report

    Hi, I breakdown our backlog by department on a dashboard, I would like to add to this breakdown the oldest updated ticket date and time so the dashboard demonstrates our oldest ticket requiring an ...

  • Multiple Forms and Insights

    All,   I'm moving our installation over to multiple form types so that data captured is more relevant to each team. If a ticket comes in on form 1 and fields are completed. and then moves over to f...

  • Adding Labels to Articles

    Our articles can relate to different versions of our software so wanted an easy way to display on the article which version of the software the article can be used for. (this in theory could be app...

  • Chat widget restrict by group

    Respondida

    Hi, We have two levels of support and would like to integrate the chat widget on our help center. However I would like it to only display for certain customers that are on a specific support model ...