Jordan Kerr
-
Atividade total26
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos9
-
Assinaturas13
Visão geral da atividade
Atividade mais recente por Jordan Kerr-
Jordan Kerr comentou,
You can do this Marrit, If you have Insights, just create a custom Dashboard with this report, and provide permission to your agents to view the dashboard. Your agents will also require the permiss...
-
Jordan Kerr comentou,
I would guess what @Lachlan Robbins said above is most likely the case - Zendesk wouldn't want to do this as it would compromise their licensing model. At the moment we all know a 'Light Agent' can...
-
Jordan Kerr comentou,
Would also like to see this and be able to CC external users.
-
Jordan Kerr comentou,
I agree, this should be able to also be done in Insights - I don't want to navigate away from my main Dashboard just so I can see these metrics. I would like them in my main Dashboard.