Jenny Gillett
Product Manager
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Jenny Gillett comentou,
Hi Joshua, Yes it will be possible to add a call button to your Guide Helpcenter. If you follow the steps in these two articles it will guide you on how to get the widget with a call button displa...
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Jenny Gillett criou um artigo,
Em breve: incorporação de recursos de voz para a web no Zendesk Talk
É com um enorme prazer que anunciamos a disponibilidade geral do recurso de Voz incorporada para a web no Zendesk Talk a partir de fevereiro de 2021. Ele permite que clientes integrem o suporte por...
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Jenny Gillett comentou,
Hi Kobe, There is no way of fixing the "Caller Unknown" behaviour right now, unfortunately. Having said that we are working on the next iteration of this behaviour where we will be allowing the in...
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Jenny Gillett comentou,
Hi Kevin, Thank you for reaching out. Let me answer your questions: Yes, you can have several buttons embedded in your mobile app. If you want the calls to go to different groups of agents than,...
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Jenny Gillett comentou,
Hi Taher, I'm happy to let you know that we are in the process of releasing this capability this week! Keep a lookout for the announcement for Embedded Voice and our new Talk mobile SDK, which wil...
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Jenny Gillett comentou,
Hi all,Thank you for your feedback and we do apologise that this change has not been received favourably for some and is causing you extra admin work. The reason we introduced this change was to a...
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Jenny Gillett criou uma publicação,
Talk Agent Recording Controls is now Generally Available to Zendesk Talk Customers
We are very happy to announce that this functionality is now Generally Available to all Talk Professional and Enterprise customers and the Early Access Program has been closed. I would like to take...
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Jenny Gillett comentou,
Comentário oficial Dear Violeta, Firstly, Thank you very much for taking the time to put this post together and for being a loyal customer and a Zendesk Talk advocate. All the features you have mentioned are very muc...
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Jenny Gillett comentou,
Hi Cyn, I understand your frustration. The ability to bulk update is not something that we have considered as part of this EAP but there are active conversations happening internally around numb...
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Jenny Gillett comentou,
Hi Annabel, Yes, we do have an update for you regarding this functionality. Engineering is currently working on this exact feature, all going well, we hope to push early access of this feature out...