Jon Hall

1. Comunidade
2. Feedback on Support
3. Support: Restrict Attachments by File Type

+1 for attachment control. You can do it in Zopim chat, just not the main tool. Not having this feature entails security risk or limitation of functionality if switched off.  If this is on roadmap ...

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• Jon Hall
• Criado 19 de novembro de 2020 12:02
• 1 voto

1. Comunidade
2. Explore Q&A
3. Explore - Satisfaction Score - Event based filter

Ontec LLC (EMEA Reseller) thank you for taking the time to reach out on this, really appreciated! However while ticket updates set does allow for event based reporting (on changes to satisfaction r...

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• Jon Hall
• Criado 23 de abril de 2020 12:05
• 0 voto

1. Comunidade
2. Feedback on Talk
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

A potential interim solution could be to add the ability for non-admin role to set agents to 'unavailable' status in talk (as a designated role permission setting). Admin role in tools is typically...

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• Jon Hall
• Criado 26 de fevereiro de 2019 10:40
• 1 voto