Nature's Sleep
-
Atividade total15
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos1
-
Assinaturas7
Visão geral da atividade
Atividade mais recente por Nature's Sleep-
Nature's Sleep criou uma publicação,
Agent Online Metrics
It appears that my post from a couple years ago on the lack of metrics to monitor our agents actual time on system is closed now so I cannot add more comments. This is STILL a problem that Zendesk...
-
Nature's Sleep comentou,
Zendesk do not seem interested in supplying proper agent management information. For some reason they do not think that people running a customer service group are interested in Workforce Managemen...
-
Nature's Sleep comentou,
It is absurd that a customer service app does not have any way of determining a customer service agent's time in the system. This is desperately needed for proper management of a call center.
-
Nature's Sleep comentou,
So... we had 1 HP with 2gb memory and 3 ASUS with 4gb and they were all having issues when working with multiple chat sessions and a voice call. I believe that all of those have the lower, celeron ...
-
Nature's Sleep comentou,
Thanks. But it never happens when we are watching... :)... Everything works fine and then we walk away and sometime later I hear the agent crying... I am currently trying to catch something in the ...
-
Nature's Sleep comentou,
Thanks Carsten, They came with 4gb. Do they need more? Admittedly they are fairly intensive users with a dozen or more tabs open and multiple chats running along with talk.
-
Nature's Sleep criou uma publicação,
ChromeBook / ChromeBox
Does anyone have experience using a ChromeBook or ChromeBox with Zendesk? I wanted to set my agents up using these and bought both an HP and an ASUS. The agents using these, and not those on pcs i...