Kristen Vales

1. Comunidade
2. User Tips & Tricks
3. Round robin ticket assignment

I keep getting an email that there are failures from Google for the script that is used by the document Zendesk Round-Robin Setup. Error Message CountSSL Error https://reachhealth.zendesk./api/v2/s...

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• Kristen Vales
• Criado 14 de novembro de 2018 19:58
• 0 voto

1. Comunidade
2. User Tips & Tricks
3. Export view to CSV file without 10 min limit

Thanks for the update Serge!

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• Kristen Vales
• Criado 14 de julho de 2015 12:23
• 0 voto

1. Comunidade
2. Support Q&A
3. Link a Category to another url

How do I approve you?  I didn't know I had to approve a user.  That's kind of great because I want to limit who has access to it.

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• Kristen Vales
• Criado 7 de maio de 2015 19:26
• 0 voto

1. Comunidade
2. User Tips & Tricks
3. Export view to CSV file without 10 min limit

Awesome!  Thanks Serge! @Deniel, can you share your modified script so I can export ticket descriptions as well?

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• Kristen Vales
• Criado 5 de maio de 2015 14:07
• 1 voto

1. Comunidade
2. Support Q&A
3. Link a Category to another url

Humble Squid.  Here's the link. https://support.reachhealth.com/hc/en-us

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• Kristen Vales
• Criado 17 de abril de 2015 13:30
• 0 voto

1. Comunidade
2. Support Q&A
3. Link a Category to another url

Wes, that is awesome news!  Yes please help!  I follow a lot of your posts religiously because they have been so helpful for this newbie.  

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• Kristen Vales
• Criado 16 de abril de 2015 19:59
• 0 voto

1. Comunidade
2. Support Q&A
3. Link a Category to another url

Could this same functionality be applied to a section?

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• Kristen Vales
• Criado 16 de abril de 2015 15:31
• 0 voto

1. Comunidade
2. Feedback on Guide
3. Sub-section in Knowledge Base

Need sub-section in order to better organize documents in KB.  To just have them listed under one section means everything is a big mess.  To have each sub-section become a section has been a night...

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• Kristen Vales
• Criado 14 de abril de 2015 19:34
• 4 votos

1. Comunidade
2. Feedback on Support
3. Ticket export tool for End-users (Export tickets by organization)

I'd like to be able to do this as an admin.  Currently Zendesk lets you export all your tickets but maybe I only want a certain group.  It would be great to have like a database where you can selec...

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• Kristen Vales
• Criado 6 de março de 2015 21:00
• 3 votos

1. Comunidade
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

+1 New to Zendesk but really need this.  This would help us tremendously for our end users who are managing multiple organizations.  

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• Kristen Vales
• Criado 2 de fevereiro de 2015 19:42
• 4 votos