Eugene Orman
- Atividade total 283
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Atividade mais recente por Eugene Orman-
Eugene Orman comentou,
Woyzeck Lie, thank you for the feedback. Currently, Support data is pulled into Explore from the existent ticket, user, and organization records. If a field value wasn't saved in one of these three...
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Eugene Orman comentou,
Ttaylor, The Sharing outside of Zendesk EAP should be enabled in your account now.
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Eugene Orman comentou,
Maja Zivkovic,You don't need the Assignee role filter in your query. Once you add it the query is filtering out the unassigned tickets. So, you simply need to remove the Assignee role filter. Here ...
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Eugene Orman comentou,
Thank you for the feedback. Would Dashboard sharing outside of Zendesk feature satisfy your needs? It is in beta at the moment. For more information check this article: Current and upcoming Zendesk...
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Eugene Orman comentou,
Peter Godden, This article explains how Support custom fields are mapped in Explore - Reporting with custom fields. In short, numeric custom fields appear as the metrics and text custom fields appe...
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Eugene Orman comentou,
Hitesh GoenkaThe tag reporting feature was implemented and is available to all customers now. You can use the INCLUDES functions to exclude the ticket tags. This article provides some examples: Rep...
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Eugene Orman comentou,
Hi everyone, Thank you for the great feedback. We plan to work on the dashboard library improvements at the later stage, but due to other highly requested features, these updates are not on our imm...
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Eugene Orman comentou,
Hi Dan Ross, Thank you for submitting this feature request. This feedback is relevant for many customers, I agree with you. We are aware of this need and already have discussed this functionality b...
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Eugene Orman comentou,
Carl Cassar, Thank you for the feedback. The issues you have mentioned are valid points. We will be rebuilding the drill-in functionality in Explore. We plan to start working on this feature later ...
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Eugene Orman comentou,
Luise Kroll, thank you for bringing this up. It is a known Insight parity gap and I can definitely relate to the fact that setting similar configuration in Explore is quite complex at the moment. W...