Nina Rogers
Content manager and technical writer living in beautiful western NC.
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Nina Rogers comentou,
Graeme - Can you tell me where in the system you accessed that screenshot? A step-by-step to get me there? Thank you.
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Nina Rogers criou uma publicação,
Is there a way to get a report on all Knowledge Base articles and their "Last Updated" date?
RespondidaI'm trying to develop a system where we review articles periodically and would like to start with a spreadsheet listing all of my articles and their current "last updated" dates. Is a report link t...
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Nina Rogers criou uma publicação,
Applying rules to a tag
I want to create a tag that I can add to a ticket. I want to add a rule to this tag that prevents the "How did we do?" email from going out once that ticket is closed. - How do I create a new tag? ...
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Nina Rogers comentou,
Adding my vote for this one. The ability to clone articles would be very helpful!
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Nina Rogers comentou,
How can I access the topics list page? (Not the page to manage the list, but a page with the list as a customer might see it.) Our forums were set up before I was given the job of managing it, and ...