Paul Tarling
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Paul Tarling comentou,
Hey Morvan, I guess there's a number of ways you could do this. Given that your use case involves multiple areas, you might want to consider Zendesk's own free "Notifications" app - this lets you...
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Paul Tarling comentou,
Hey there - just thought I'd weigh in with another option on this. We experienced a very similar issue - we wanted to keep bug tickets open within our system, and close them when we knew the bug ha...
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Paul Tarling comentou,
@Lester - would you be able to share any more detail on how you achieved this kind of sync with the Help Center? I imagine there's a lot of proprietary code you had to develop, but anything you're ...
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Paul Tarling comentou,
We use a very similar workflow to the one Dan has suggested above, except our automation sends an e-mail notification to the ticket requester and closes it, rather than placing it back in the agent...
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Paul Tarling comentou,
Hi there, It looks like this was written for Windows Server 2012/R2/ADFS 2 as a lot of these screens appear to have changed in Server 2016/ADFS 3 - for example the first question I am asked when ad...
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Paul Tarling comentou,
We use this functionality at the moment. It works fairly well, but we have a couple of problems with it: 1) Our primary issue is that there's no easy way to export all of the suggestions and the as...
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Paul Tarling criou uma publicação,
Display items in help center only for certain end users
Hello there, Quick question for all of those clever Help Center customisers out there :) I work in a B2B environment, where we sell products in other countries through a partner/reseller network. T...
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Paul Tarling comentou,
I'm very sure. If you find a way around it, I encourage you to post it here. I have been trying for weeks on this to no avail.
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Paul Tarling comentou,
Thanks for sharing this - it's great to see that our internal processes already mirror this kind of best practice! I have one question for the community on this though: how do you handle developers...
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Paul Tarling comentou,
OK - so I started to do some more research on this, and I found the {{promoted_articles}} component, which does not appear to work any more with the transition to Curlybars templating. ANY help ver...