Heather Rommel
Freelance Zendesk Administrator specializing in custom triggers, automations, macros, Guide, KPI reports, app integration and best practices. www.zenmasteradmin.com. @zenmasteradmin
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Atividade mais recente por Heather Rommel-
Heather Rommel comentou,
Hi Ashley Blystone, The carriers execute ports on their own timeline. I've seen ports happen in 2 hours. Others take 2 weeks. And we can't really tell them when and what time to do it. The caution ...
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Heather Rommel comentou,
I've had trouble with this as well! I hope someone comes to our rescue.
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Heather Rommel comentou,
Hi Isabel Restrepo I'm guessing the customers aren't closing the chat because there's not an easy button for them. They have to do a few clicks to end the chat. If the agent leaves, as you found ou...
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Heather Rommel comentou,
There is a field ID -- I just found out how to find it. Went to my browser after logging in to my account and entered https://MYDOMAIN.zendesk.com/api/v2/user_fields.json And that gave me a list of...
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Heather Rommel comentou,
Ticket Fields have IDs but User Fields have keys. Not having any luck using the user field key...
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Heather Rommel comentou,
Very interested in this; many Zendesk customers need this!
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Heather Rommel comentou,
If we have, say 40,000 customers that we want to send an nps survey to, we load 10,000. Then we can invite another 10,000? Is that correct? The language is hard to determine whether it's a stop at ...
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Heather Rommel comentou,
Hi! I'm wondering if the permissions will be revisited at any point? We'd love to be able to designate who can and who cannot access the dashboard without giving administrator access.... Thanks!
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Heather Rommel comentou,
Upvoting here also. We would like to see if there's a pattern in agent availability. Not all Zendesk accounts have developers on staff to pull the API and maintain a separate report....
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Heather Rommel comentou,
Hi Grace Cameron, I don't think you'll find it on your server, but I could be wrong. If you're on an Enterprise account, you can set up the Email Archiving option under admin -> Settings -> Tickets...