Heather Rommel
Zendesk manager specializing in custom triggers, automations, macros, Guide, KPI reports and best practices. www.zenmasteradmin.com. @zenmasteradmin
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Atividade mais recente por Heather Rommel-
Heather Rommel comentou,
Hi Ben, I just tried testing this and it doesn't seem that Customer Lists pulls in the User Segment field (which seems like a miss on Zendesk's side - I wonder if they'll add this in the future?). ...
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Heather Rommel comentou,
Hi Ben Fulton, I believe you can do this from the Customer Lists Add On. If you don't have that add on, I can see if I can test it for you. Sincerely, Heather
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Heather Rommel comentou,
Does their email show in your gmail account as read at all?
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Heather Rommel comentou,
Hi Shona Coutts, Last time I did this, yes the change to the group name followed through to the related elements. Happy Zendesking!
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Heather Rommel comentou,
Yes as stated earlier in this thread, more control over the tabs, like "clear all tabs" or "close tabs". Something like this:
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Heather Rommel comentou,
Jonathan's suggestion would be great for retraining! I would add that I believe you can use the same trigger to set the Assignee to the current user if I'm not mistaken - I had to do that too! I p...
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Heather Rommel comentou,
William Grote I'm so glad it helped you! It's like the best thing ever haha. You can use your own seat, sure. But then if you leave it will stop working so maybe try the user you used for the Jira ...
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Heather Rommel comentou,
Hi William Grote, Thanks for sharing more of your use case!! Hmmm yes I see what you mean. You have a couple choices here, nothing perfect but here goes: 1. Zendesk just recently started allowing ...
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Heather Rommel comentou,
Hi William Grote, You can set a parent field to required on the field level. Admin->Manage -> Ticket Fields Select the field and then select Required on solve. Then based on your conditional fields...
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Heather Rommel comentou,
Annnnd the award for speed reading and missing it goes to... me! Thank you Dave Dyson for pointing it out: https://developer.zendesk.com/rest_api/docs/status-api/status_api