Heather R
Freelance Zendesk Administrator specializing in custom triggers, automations, macros, Guide, KPI reports, app integration and best practices. www.zenmasteradmin.com. @zenmasteradmin
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Atividade mais recente por Heather R-
Heather R comentou,
@Michael Czeiszperger When an assignee Submits as Pending, and the requester responds, the ticket definitely should automatically go back to Open. You may want to review your triggers in case that...
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Heather R comentou,
Hi @Ken, I'd suggest creating a set of custom fields if you don't already have them, and creating a new Form for this, making the form available to end users and directing the walk-ins to your Zend...
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Heather R comentou,
@Christian Becker, I think you might need to use the CSV for that use case and add the External ID column. The External ID has to match!!
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Heather R comentou,
Hi 洪淵博Louis, Not natively AFAIK. However, if you've set up your Chat to send a transcript to your Zendesk support and then configured the triggers so the end user gets a copy of their chat, they wi...
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Heather R comentou,
Hi Sandie, So glad it works for you too! I don't think we do anything differently, as we just say "got your request". But I could imagine that others might want to say something like, "We went ahea...
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Heather R comentou,
((Watching this closely.)) I want to know this too!
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Heather R comentou,
Hi Lawrence, In all the time I've used Zendesk, I've only known it to use the current value of a field. My suspicion is that in the scenario you're describing, Trigger 2 would "re-evaluate" the fie...
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Heather R comentou,
@Shakti, I'm not sure it's that condition exactly. But if it is, are you able to save it when you remove that action?
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Heather R comentou,
What is the difference between D_Count and Count? It gives us different numbers sometimes.
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Heather R comentou,
Fantastic Tip, thank you so much!