Answer Bot在许多渠道中推荐相关文章是最受欢迎的文章之一。然而，大多数用户往往忽略“已收到请求”的自动电邮通知，这是您的工单号。 如果您没有有吸引力的主题行，您的打开率将很低，因此您的Answer Bot解决率会低。
为了避免这一点，我们建议您像电邮营销者一样思考，并用有条件的文本在Answer Bot提出推荐时自动更改主题行。此动态文本应插入标题行和评论正文中。
这篇文章包括以下主题：
在您的电邮触发器中包括有条件的文本
这里是一个例子，即您的触发器可能看起来像是带有条件的文本。您可以复制下面的代码块以便在触发器中重新创建。
电邮主题：将此整个组别复制到您触发器的标题中的单行。
{% if answer_bot.article_count >= 1 %}
We might have an answer to your question!
{% elsif answer_bot.article_count == 0 %}
Request received #{{ticket.id}}: {{ticket.title}} {% endif %}电邮正文：
Hi {{ticket.requester.first_name}},
{% if answer_bot.article_count == 1 %}
I'm an AI-powered bot, and my goal is to help you solve your request ASAP! I found an article that might help answer your question:
{{answer_bot.first_article_body}}
If this article doesn't help, don't worry, someone from our CX team will get back to you shortly. Your ticket number is #{{ticket.id}}.
{% elsif answer_bot.article_count > 1 %}
I'm an AI-powered bot, and my goal is to help you solve your request ASAP! I found some articles that might help answer your question:
{{answer_bot.article_list}}
If these articles don't help, don't worry, someone from our CX team will get back to you shortly. Your ticket number is #{{ticket.id}}.
{% elsif answer_bot.article_count == 0 %}
Thanks for contacting {{ticket.brand.name}}. Your request #{{ticket.id}} has been received and is being reviewed by the Customer Experience Team. You can expect a response within 1 business day. If you would like to provide additional information, please reply to this email.
{% endif %}
Cheers,
The Customer Experience Team 了解终端用户体验
当您添加有条件的文本到触发器后，您的终端用户将收到针对其收到的Answer Bot结果的电邮。对于上一小节中的范例，以下是电邮对终端用户的外观......
...当有一篇文章推荐时：
...当Answer Bot有多个建议时：
...当没有Answer Bot建议时：
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