问题
Zendesk Text 未接收双重身份验证（2FA）或双重身份验证（MFA）的验证消息。
解决方案
默认长代码号码无法接收来自短代码号码的消息。
不要设置要发送到您的 Zendesk 号码的验证代码。由于多个专员将可访问安全代码，这可能导致违反安全的情况。要解决此问题，请设置发送到个人专员的电话的身份验证消息。
如需更多信息，请查阅这篇文章：使用双重身份验证。
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4 条评论
Vince Anido
5683141142938 brings up a very important point. Google play is currently requiring organizations to verify their public number via an OTP. They require a phone number to be listed on the store and only provide an automated authentication loop that is sent via shortcode number.
I've been unable to get any codes OR automated calls with their system to get through our Zendesk number. To me this is a very large problem. Please consider a work around for this use-case. Perhaps an admin's cell phone as forwarding number for these messages? Time-windowed openings for single use?
There are ways to securely handle this and it will definitely be a bigger issue moving forward.
4
Jack Ratner
Hi there,
Some platforms require posting a public business phone number, and require an OTP confirmation step to post that number. It would be great to be able to use our Zendesk support number as our publicly listed business number so that we can leverage our support team to respond to inquiries in a timely manner. Deliberately preventing the receipt of OTP codes to our Zendesk support number prevents what I believe to be a legitimate use case.
2
Noly Maron Unson
Hi Joe,
Unfortunately, there is no setting that can enable this in Zendesk. I understand that this works outside of Zendesk but as stated in the article, it is not possible in Zendesk to avoid any security breach when receiving short codes like OTP and security codes.
Thank you.
0
Joe McCarthy
Hi Carl McDowell - thanks for this article - you mention that "by default, long code numbers cannot receive messages from short code numbers" but can this be adjusted in Zendesk settings somewhere? We receive short code numbers to our mobile phones (long code numbers) for other MFA services, so it must be possible, right?
0
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