问题
如何更改工单字段的顺序？
回答
您可以在工 单表格页面重新排序工单字段。选择您要移动的字段，手动向上或向下拖动到表格中的所需位置。
自定义字段在帮助中心遵循此顺序，但始终显示在系统字段下方。在实例中查看工单时，“ 品牌”、“请求者”、“表格” 和 “标签 ”将保留在自定义字段的顶部。如果启用， 关注者和 共享 也将显示在自定义字段的顶部。
要对 Web Widget（经典）联系表格中的字段重新排序，请参阅文章：是否可以在联系表格中对自定义工单字段重新排序？
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18 条评论
Audrey Ann Cipriano
Hi Barbara, I'll create a ticket on your behalf so we can check on your account. Thank you!
0
Barbara Hendrix
Hi,
I have the same issue as everyone above. I have sorted my ticketfields the way I want them to appear. It has already been 1 week, and they are still not showing in the ticket, in the correct order.
Please advise.
Thank you
0
Darenne
Unfortunately, there is no native option to edit this label (Your email address). There's a way to edit it via JS code as outlined here but I am not able to find any related information about reordering it. This might be possible via coding but it's already out of our scope. I would recommend that you post this on the same community forum I attached so your comment will be routed directly to our Dev/product team.
Have a lovely day.
0
Kristine Miranda
Is it possible to move down the "Your email address" field in the ticket forms? This field seems to be standard and cannot be updated from the Forms view in Admin center.
We want to put the custom field we created "Your name" above the "Your email address" field.
There's no "Your email address" field in the Forms view to edit/drag.
0
Brett Bowser
0
Angela Stevenson
Just wanted to say your colleague Erwin in the customer support team has been outstanding and resolved my issue. For those who have the same issue, it could be browser related. I was using Edge which isnt updated and you should always use chrome. Can you pass this feedback onto his manager please 1580651. Thats my ticket number so you can find him.
0
Angela Stevenson
I have exactly the same issue. Saved it copious amounts of time, logged in and out again. Waited a few hours and still nothing. Ive contacted the Zendesk customer support but your are only allowed 126 characters to send the message? This isn't a good experience for us your customers and Ive wasted all morning trying to resolve it. If there is a problem, which from previous messages then surely this needs looking at? As the how to do notes dont match the outcome.
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Brett Bowser
I hope this points you in the right direction!
0
Christopher Wagner
Brett Bowser I have the same issue, please can you advise on how to fix this?
Thanks,
Chris
0
Brett Bowser
0
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