问题
是否可以创建显示触发器使用情况的报告?
回答
不,预建指标无法捕获 Explore 数据集中的触发器使用情况。或者,在 create时添加工单标签。触发器。
您将可以在 Explore 中使用该标签。生成报告以显示应用于工单的标签的使用情况。这样每张工单将仅捕获一个标签的一次使用。如需了解更多信息和创建工单标签使用情况报告的示例,请参阅文章:带工单标签 的报告。
查看帐户中触发器使用情况的另一种方法是 规则分析。
此外,您还可以利用 API 获取特定时间范围内触发器数据的使用量。有关更多信息,请参阅文章:是否可以获得宏、触发器和自行程序的使用数据?
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4 条评论
Efrat Barak Zadok
Sorry for the typo - I meant I used to add tags as part of the action in the chat triggers and I had other triggers that were activated by having those tags in their condition.
how can I do the same in the messaging triggers? How can I have a report on any messaging trigger? 1263082110149
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Dainne Kiara Lucena-Laxamana
Hi 6110941897754 !
You can utilize triggers on Messaging channels as well. For the Trigger condition above, you can just add “Channel-Is-Messaging”.
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Efrat Barak Zadok
I was using chat triggers as mentioned in this article but now when I am forced to move to messaging - there is no way to add triggers to my messaging triggers. Please let me know what is the work around here?
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Jaye Seow
Hi, Can we create reporting on chat triggers ? The objective is to track the Chat Triggers and its utilisation (no. the trigger has been fired). Thanks
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