问题
是否可以为从 协作快捷对话创建的工单创建视图？
回答
是的，您可以为协作快捷对话工单创建 视图 。在您看来，使用工单 > 渠道 |是 |用于捕获此问题的协作快捷对话条件。
您可以将此与其他条件结合使用。在以下示例中，视图显示从协作快捷对话创建的未分配和已开启工单。
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工单 > 渠道 | 是 |Side conversation
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工单 > 状态 | 是 | 打开
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工单 > 受托人 | 是|-
有关更多信息，请参阅文章：
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6 条评论
Leandi Muller
Very frustrating unfortunately, child tickets are on, side conversations view is toggled on yet still no option to bring these side conversations into a view. Has this been solved yet or has the option been removed entirely?
0
Dana B
1900266202324, I do have Turn on child tickets turned on, yet I do not have an option for Channel is side conversation. 1263082145529 is this still an option? We have loads of side conversations that are not Marked done which I would like to chip away at.
0
Joey
This only works if you enable Turn on child tickets on the side conversations page. Very frustrating if you don't want to enable this functionality but still want a view.
0
Dana B
I do not see that option either. Please advise.
Thanks!
Dana
0
Hannah Lucid
Also the screenshot shows Status is Solved but the article says Status is Open. What is correct?
0
Hannah Lucid
I don't have the option for channel in my views. Was this option taken away?
1
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