最近搜索

没有最近搜索

How to update new defined tag automatically in Explore?

已回答
image avatar

CS Agent

已于 2021年6月12日 发布

When having new bug reported by user, we require Agent use new tag with format "bugDDMMYY", e.g in 12 Jun 2021, all the tickets which users report bug will add "bug120621" tag.

I created a report to track number of bug by tag as link: https://prnt.sc/154qny1

And when new bug reported, I have to manually add more new ticket tag like image below
https://v2uploads.zopim.io/2/5/a/25a9y1btM6rnjyOk0tRGQ8B9XMnqKAEG/d09b48fa8bb98e0875a3237085b3071144211dd0.png

Is there any ways to build the report could be updated new defined tags automatically without adding manually like above?

0

4

4 条评论

日期
    image avatar

    Chandra Robrock

    Most Helpful - 2021Community Moderator

    You could consider creating a Standard Calculated Attribute using this formula:

    IF STARTSWITH([Ticket tags],"bug")
    THEN TRUE
    ELSE FALSE
    ENDIF

    Once built, you can then add that Standard Calculated Attribute as a filter to your query and select "true." That should allow you to see only the ticket tags that start with the word "bug."

    1

    image avatar

    CS Agent

    My report works now. Thanks Chandra a lot :)

    0

    image avatar

    CS Agent

    Hi @...,

    May I ask if my requirement is filter the ticket tag contain "bug" , e.g.  "xbugabc". Which formula fits?

    0

    image avatar

    Chandra Robrock

    Most Helpful - 2021Community Moderator

    Of course! In that case, you'd likely want to use the CONTAINS function. Ex: CONTAINS([Ticket tags],"bug")

    You can find a full list of functions that Zendesk Explore offers here.

    0

    请先登录再写评论。

    找不到所需的内容？

    新建帖子