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Add a new condition to triggers and automations to determine who closed the ticket
已于 2021年6月07日 发布
We would like to request to add a new condition to triggers and automations to determine who closed the ticket, as we want to send different emails when a customer solves a ticket and a different one when an agent solves it.
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2 条评论
Jonathan March
Hi Subodh Jumle
If I understand your use-case, you should be able to get that with the following conditions:
Meet ALL:
Status Changed to Solved
Current user Is (agent)
[Or for the converse, Current user is (end-user)]
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Kolten Kittleson
Hello Subodh Jumle
It looks like Jonathan was able to provide a great option to your question, and it would be what I would suggest as well to track agent/end-user actions on the solves.
If you have any other questions feel free to leverage the Community again or contact Zendesk.
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