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I need support for microsoft exchange

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Constantin Valentin Paun

已于 2021年3月02日 发布

Hi my name is Costin, i'm IT specialist for srlconsult. I need some help to configurate all mail's that comes to srlconsult go intro our zendesk account as a ticket. Our account : srlconsult.zendesk.com . Thank's 

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    Michael Froeming

    Zendesk Customer Care

    Hi Constantin,

    You need to add your Microsoft Exchange address as a support address in your Zendesk account. Here's a related article on how you do that.

    Furthermore, you need to configure email forwarding in your own email account to forward emails from your Microsoft Exchange mailbox to your Zendesk account. Exactly how this is done depends on the email provider you're using, but here's an article I found in Microsoft's help center on how you can do that: https://docs.microsoft.com/en-us/exchange/recipients/user-mailboxes/email-forwarding?view=exchserver-2019.

    Best,

    Michael Froeming | Senior Customer Advocacy Specialist

    NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

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