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Carlos Beccar

已于 2021年10月14日 发布

Need the ability for our business name to appear on Caller ID when making outbound calls using Sell Voice. The current climate around spam calls and robocalls has many customers either not answering unknown numbers or blocking them as spam outright. We can eliminate that by having our numbers display our business name when making outbound calls. We need to have that ability built into the voice product.

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    Carlos Beccar

    Additional comment: Some customers are reporting that when we call them their phone displays "Potential Spam" warning. We need to avoid that at all costs.

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    Lauren Rogers

    Zendesk Customer Care

    Hi Carlos,

    Sell does not have the ability to control the caller ID name that shows on your outgoing calls. The caller ID name is determined by the receiving number's telephone carrier.

    Telephone carriers have developed systems to detect and flag potential spam calls. These are the most common reasons numbers are flagged as spam:

    • The number of calls per hour or the number of calls per day that are being made by a single number.
    • The rate of successful connections. 
    • Whether recipients of calls from the number actually report it as spam or being used as part of a scam, and how often the number is reported. 

    If you're encountering this problem, you can be assigned a new number by contacting support to release your current number.

    After you get a new number, monitor call activity to prevent the number from being marked as spam again.

     
     

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